We dispatch all orders received by 12 noon on the next working day unless a later delivery date has been entered.

Standard delivery by Royal Mail First Class post is included in the price. First Class post usually arrives 1 to 2 days after dispatch.

Premium Delivery uses Royal Mail Special Delivery. Delivery is guaranteed next working day after dispatch. Royal Mail do not count Saturday as a working day so do not guarantee Saturday deliveries. However, about 90% of Special Deliveries dispatched from us on Fridays have been delivered on the Saturday so, if you are ordering at the last minute,  it may be a chance you wish to take. Additional costs of £4.95 per item are added automatically as you select Premium Delivery. Items are trackable and signed for.

Orders for delivery to Europe (EU countries outside the UK) will incur an additional £5.99 per tree. Additional international postage costs are added automatically as you input the delivery address. All international orders are delivered by Airmail.

We are sorry but due to restrictions on importing soil and plant materials into the USA, Treegifts cannot accept orders for delivery into the USA or Canada.

All Treegifts are packed in attractive purpose made tubes that have been tested against the rigors of postage by Royal Mail.

As we are using the Royal Mail, we cannot dispatch or deliver on Sundays or Bank Holidays. If you have a specific delivery requirement or delivery method, please e-mail Delivery@treegifts.com and we will try to accommodate your request.

If we cannot dispatch to this schedule we will email you immediately. If we cannot arrange another suitable delivery date we will fully refund you.

Our system only allows us to capture 1 delivery address per order. If you wish to send to more than 1 address currently you can write "multiple addresses" in the Any Comments box & we will contact you, or you can make separate orders.

Payment

Treegifts Limited uses a secure on-line payment provider called WorldPay who accept and authorise most credit and debit cards (Sorry not Amex). All card details are processed by WorldPay using their state of the art security systems so your details are safe. WorldPay are a global provider of credit/debit cards. For more information on WorldPay and the absolute security they provide please press the more info button within the WorldPay page before committing to the order. You will see the padlock at the bottom of the screen on the WorldPay page so you know your details are secure.