our guarantees to you...

Our mission is to delight you. If you are unhappy with your purchase please return it. If it is faulty or misdescribed we will offer you an immediate refund or a replacement. If you are unhappy with our service please tell us. We go out of our way to ensure every customer is happy and wants to use Treegifts.com in the future.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition. Any trees returned should be watered before you post them back so that they are still alive.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Complaints Policy
We endeavor to provide the highest level of customer service. If something should go wrong please don't hesitate to contact jane@treegifts.com . We welcome your comments as it enables us to continually improve our service. We will reply to you within 5 working days, normally with an effective resolution. If the problem cannot be resolved immediately we will keep you informed of the steps we are taking to put the matter right

Privacy Policy
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Credit Card Security
Treegifts Limited uses a secure on-line payment provider called WorldPay who accept and authorise most credit and debit cards (Sorry not Amex). All card details are processed by WorldPay using their state of the art security systems so your details are safe. WorldPay are a global provider of credit/debit cards. For more information on WorldPay and the absolute security they provide please press the more info button within the WorldPay page before committing to the order. You will see the padlock at the bottom of the screen on the WorldPay page so you know your details are secure. All credit card numbers are encrypted using 128 bit encryption. They are never seen by us or held in clear text on any web site.

Peace of Mind
Real people are available to help ensure your order is exactly as you want, to make any changes you request and to deal with any problems that arise. We genuinely want you to be delighted with your purchase. Please let us know if we can improve our service to you in any way.