delivery

We usually guarantee to dispatch all orders received by 12 noon the next working day unless a later delivery date has been entered. You can see the next guaranteed dispatch day for your Treegift by clicking to find when your order can be dispatched after you enter your invoice address. If you choose to enter a dispatch date please remember this is the date when we post the Treegift, please allow a day or two for delivery.

Standard delivery by Royal Mail First Class post is included in the price. First Class post usually arrives 1 to 2 working days after dispatch. (Royal Mail stats - 92% First Class post arrives on time)

Premium Delivery uses Royal Mail Special Delivery. Delivery is guaranteed next working day after dispatch. Additional costs of £5.95 per item (+ an additional £2.20 for Saturday delivery) are added automatically as you select Premium Delivery (or Premium Delivery Saturday supplement). Items are trackable online and need to be signed for at the delivery address.

Orders for delivery to Europe (EU countries outside the UK) will incur an additional Airmail charge per item. Airsure is used for Treegifts to provide a faster service which is trackable online (£8.50). Simple Aimail is used for all non living items, rattles, plant markers or paper knives (£3.20). Additional international postage costs are added automatically as you input an overseas delivery address.

We are sorry, but due to restrictions on importing soil and plant materials to many countries Treegifts can only accept orders for delivery within the EU.

All Treegifts are packed in attractive purpose made tubes that have been tested against the rigors of postage by Royal Mail.

As we are using the Royal Mail, we cannot dispatch or deliver on Sundays or Bank Holidays. If you have a specific delivery requirement or delivery method, please e-mail delivery@treegifts.com and we will try to accommodate your request.

If we cannot dispatch to this schedule we will email you immediately. If we cannot arrange another suitable delivery date we will fully refund you.

Our system only allows us to capture 1 delivery address per order. If you wish to send to more than 1 address currently you can write "multiple addresses" in the Any Comments box & we will contact you, or you can make separate orders.

Payment

Treegifts Limited uses a secure on-line payment provider called WorldPay who accept and authorise most credit and debit cards (Sorry not Amex). All card details are processed by WorldPay using their state of the art security systems so your details are safe. WorldPay are a global provider of credit/debit cards. For more information on WorldPay and the absolute security they provide please press the more info button within the WorldPay page before committing to the order. You will see the padlock at the bottom of the screen on the WorldPay page so you know your details are secure.