Our Guarantees to You

Returns Policy
In the unlikely event that your Treegift should arrive damaged or incorrect you should inform us immediately by email at Returns@treegifts.com and return the Treegift and all its packaging to us at Treegifts Limited, West Farm Lodge, Stapleford Road, Whissendine, Rutland, LE15 7HF, UK.

Damaged or Incorrect Items.
We will refund any costs incurred by yourself returning the goods to us and offer you a full refund or replacement. Refunds will be promptly processed as a credit to your payment card via WorldPay. Replacements will be dispatched by return. Should your chosen tree be out of stock you will be given the choice of a refund, a replacement tree of the same value or the option to wait until the tree comes back into stock at which point it will be dispatched immediately. Returns should be made within 10 days of receipt. This does not affect your statutory rights as a consumer.

Unwanted Items.
If you change your mind about your Treegift then please return it to the above address within 7 days for a full refund. In this event we will not refund your outward or return postage. Please ensure a prompt return so that the Treegift arrives back ALIVE!

Complaints Policy
We endeavour to provide the highest level of customer service. If something should go wrong please don't hesitate to contact Jane@treegifts.com. We welcome your comments as it enables us to continually improve our service. We will reply to you within 5 working days, normally with an effective resolution. If the problem cannot be resolved immediately we will keep you informed of the steps we are taking to put the matter right.

Customer Privacy
It is our policy never to sell or pass your name and address onto other organisations. Information collected from your emails or when you place an order is confidential and we guarantee you will never receive unsolicited mail as a result of ordering from Treegifts Limited We will not contact customers ourselves unless you have specifically asked us to (by checking the box or requesting our reminder service) unless we have a query with your order. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item. Again, contact Jane@treegifts.com if you have any queries about this.

Peace of Mind
When placing an order over the internet your details are transmitted using state of the art security ensuring your personal protection.